FAQ's

GENERAL

Q: Where can I request a return or exchange?

You can request return or exchange through our contact page or via email: illuvielight@gmail.com. 

Q: I received a damaged item, what do I do?

We apologize that your shipment didn't arrive in perfect condition! Please email us your name, order number, and a picture of the damaged good for further assistance ( illuvielight@gmail.com ).

Q: How quickly can you answer my question(s)?

You can expect to hear back from us within 12-24 hours. However, there might be a delay if we are experiencing more inquiries than normal. You can reach us via email (illuvielight@gmail.com ).

Q: Can I change or cancel my order once I submit it?

Yes. You can cancel your placed order within the next 12 hours.

Q: How quickly is your return process?

Our return process is made to be as seamless as possible. We will request a few photos of the item, and we will request you to send it back to us. Once we receive the product, please allow 3-7 days for your return to approved. Once approved, you refund will be processed. 

SHIPPING

Q: Do you ship to my country?

We ship worldwide to every country with different shipping methods.

Q: Is it possible to get free shipping?

Yes we offer free worldwide shipping

Q: When will my order ship?

We ship within the next 24-48 hours after receiving the payment.

Q: Can I track my orders?